Author Archive

Do You Hear What I Hear?

Sep 18, 2013 No Comments

We all know that you never get a second chance to make a first impression. What many people do not realize is what goes into making a positive, lasting first impression and conversely, what makes a negative first impression. Having worked in countless offices nationwide, I have seen both sides of the spectrum. Most troubling […]

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Go to the Next Level

Nov 17, 2010 No Comments

OK, so production is up and better than ever. Your dental schedule is predictable, with patients who want to be in your office and in your dental chair. Collections are a breeze, and your financial coordinator has begun to “receive” rather than “take” money from your patients. Now what? Of course you want to go […]

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Become the Best Choice

Jul 01, 2010 No Comments

I lead the Total Team Training seminars for the Dr. Dick Barnes Group, and I consider it a privilege. Not only do I get to practice and teach active listening skills, my heart is touched often by attendees’ responses.

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Take the First Step

Feb 01, 2010 No Comments

What is the first step for the dentist? Is it dental school? Of course you have worked so hard and prepared well. Is it the latest and greatest dental technology? Is it hiring a consultant? Is it getting the most up-to-date office design?

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What We Think, We Will Become

Oct 01, 2009 No Comments

These past few months have been stressful for many of you. My heart has felt deeply for you all as I’ve heard about the job losses, the economy, the layoffs, the cutbacks, and every fear imaginable. These situations are all too real. But as viable as these issues are, I also realize that they have […]

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