Archive for Summer 2013

Elevating Dentistry

Sep 19, 2013 No Comments by

The other day I was going through some files and I came across an article that I wrote in 1989. I was curious to know if the things I wrote back then were still applicable to the dental industry in 2013. As I read the article, I realized that what I had written almost 24 […]

Editor's Commentary, Summer 2013 Read more

Building A Better Smile

Sep 18, 2013 No Comments by

For years I was embarrassed over the appearance of my teeth. Especially being a dental ceramist. I felt like every time I told someone what I did for a living, their eyes immediately went to my teeth. The unasked question always seemed to be, “Why don’t you fix your own teeth?” I felt like my […]

Cover Story, Summer 2013 Read more

Navigate Medical Billing

Sep 18, 2013 1 Comment by

Medical billing in a dental office? How is this possible? For the past 17 years, I have experienced, firsthand, successful reimbursement from medical insurance in a dental setting. You may be asking, “What could medical insurance cover for a dentist?” Well, I am here to answer that and give you the 5 most common challenges […]

Insights, Summer 2013 Read more

Do You Hear What I Hear?

Sep 18, 2013 No Comments

We all know that you never get a second chance to make a first impression. What many people do not realize is what goes into making a positive, lasting first impression and conversely, what makes a negative first impression. Having worked in countless offices nationwide, I have seen both sides of the spectrum. Most troubling […]

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The Hygiene Department Set a More Profitable Course

Sep 18, 2013 No Comments

The potential impact of a highly empowered hygiene department is almost limitless. As business owners, we are constantly looking for ways to improve and enhance the cash flow generated by the business. There is untapped potential in the hygiene departments of every practice and to capitalize on them, think comprehensively. When you empower the hygiene […]

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Think you know everything about Bruxism? Think Again!

Sep 18, 2013 No Comments

For years we have searched for answers regarding why some of our patients clench and/or grind their teeth. We have blamed this so called “parafunctional activity” on everything from premature occlusal contacts, dysfunctional mandibular position (too far forward, too far backward, too much vertical, too little vertical, in “CR,” not in “CR,”) and of course, […]

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Waiting Room 2.0

Sep 18, 2013 No Comments

“The dental waiting room is where good brands go to die.” That is what I tell the dental practices that I consult for. The reason is simple; waiting without purpose causes anxiety and taints the entire patient experience. A waiting room experience devoid of engagement can dramatically diminish the effectiveness of case presentations and as […]

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Growing Beyond a Single Office

Sep 18, 2013 No Comments

In July 2004, I left the United States Air Force and opened my first private dental practice with a partner in Farmington, New Mexico. The practice was an immediate success and within twelve months we added more dentists, equipment, and team members to keep up with patient demand. At the three-year mark, it was evident […]

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A Room to Match the Message

Sep 18, 2013 No Comments

A Room to Match the Message Over the past 25 years I have searched for the case acceptance pearl that will have patients saying a resounding “Yes” to recommended treatment. I thought that pearl would come in the form of some new piece of equipment or new restorative material. I know many dentists who are […]

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Get Out of the Way!

Sep 16, 2013 No Comments

They say there are five basic obstacles to success: fear, lack of goals, holding onto the past, distraction, and poor influences. I think this holds true for dentistry and I would add one more : yourself! I have found this to be true in my case and if you are a dentist wondering why you […]

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