How to Protect Your Data from Ransomware. Imagine if all your patient files, accounting information, and other data critical to your dental practice was not accessible because someone was holding it hostage. In order to get your information back, you would have to pay that person (or persons) thousands of dollars for the possibility of […]
HELP PATIENTS FIND LIFE-CHANGING DENTISTRY. Curiosity may be dangerous to cats, but it can be a lifesaver for the dentist/patient relationship. Simply put, curiosity can inspire questions that have the potential to transform your practice from an ordinary one into an extraordinary one. In the 37-plus years that I have been going to the dentist, […]
“The dental waiting room is where good brands go to die.” That is what I tell the dental practices that I consult for. The reason is simple; waiting without purpose causes anxiety and taints the entire patient experience. A waiting room experience devoid of engagement can dramatically diminish the effectiveness of case presentations and as […]
In graduate school a professor lectured on something he called disruptive technology. In a nutshell, his point was that periodically a technology comes along that destabilizes or fundamentally changes some aspect of a business model.
I asked a colleague why he always ate at a certain establishment. He stopped for a second, patted his belly, shrugged apathetically and replied, “The food fills the hole and it’s cheap.”
Discovering Why We Do Things the Way We Do. One of the biggest obstacles to becoming a truly productive dentist is failing to ever question the way you do your work. As a dentist, it’s critical to analyze how and why you perform your dentistry in a certain way—from the way you run your offices […]
Recently, as I was reflecting on my high school days, I was surprised at how many times in those early years my experiences taught me to look beyond expectations and find a better way. Reminiscing about those formative years affirmed my long-held belief that it’s important to look at the world differently, or else you […]
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