Avoid the Sales Pitch and Evaluate Technology Effectively The 1964 stop-motion version of Rudolph the Red-Nosed Reindeer includes a place called the “Island of Misfit Toys.” The island was a place where unwanted or poorly implemented toys would go because no one had a use for them. Many dental practices have a similar place—usually a […]
How to Protect Your Data from Ransomware. Imagine if all your patient files, accounting information, and other data critical to your dental practice was not accessible because someone was holding it hostage. In order to get your information back, you would have to pay that person (or persons) thousands of dollars for the possibility of […]
HELP PATIENTS FIND LIFE-CHANGING DENTISTRY. Curiosity may be dangerous to cats, but it can be a lifesaver for the dentist/patient relationship. Simply put, curiosity can inspire questions that have the potential to transform your practice from an ordinary one into an extraordinary one. In the 37-plus years that I have been going to the dentist, […]
“The dental waiting room is where good brands go to die.” That is what I tell the dental practices that I consult for. The reason is simple; waiting without purpose causes anxiety and taints the entire patient experience. A waiting room experience devoid of engagement can dramatically diminish the effectiveness of case presentations and as […]
In graduate school a professor lectured on something he called disruptive technology. In a nutshell, his point was that periodically a technology comes along that destabilizes or fundamentally changes some aspect of a business model.
I asked a colleague why he always ate at a certain establishment. He stopped for a second, patted his belly, shrugged apathetically and replied, “The food fills the hole and it’s cheap.”
Ask,”What Kind of Dentist Do I Want to Be?” A new year is the ideal time to take a moment and examine your life—both personally and professionally. This is not a passive activity—it is a conscious effort to stop what you are doing and examine how you are performing and where you might be missing […]
Mentor: a wise, trusted, experienced advisor; a consultant; one who advises or trains someone else (especially a younger colleague). In 1969, Assistant Dean Dr. Harvey Coleman asked me to teach at the University of Southern California School of Dentistry in Los Angeles, CA. Every Wednesday I drove an hour to the dental school and shared […]
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