Creating Achievement-Oriented Teams. When I first started working at Arrowhead Dental Laboratory about 11 years ago, a colleague invited me to go on a backpacking trip with him and three other friends. The first year, we spent a week in the Uintah Mountains in northeastern Utah and climbed Mount Agassiz, a mountain with an elevation […]

Building Relationships of Low Fear and High Trust. Dr. Dick Barnes has often said, “People do business with people they like and trust.” In terms of dentistry, building relationships of low fear and high trust are important across many levels: doctor-to-patient, doctor-to-team member, team member-to-patient, etc. Patient relationships that are built on trust are important […]