Smart Phone, Smarter Practice

In graduate school a professor lectured on something he called disruptive technology. In a nutshell, his point was that periodically a technology comes along that destabilizes or fundamentally changes some aspect of a business model.

Get Out of the Way!

They say there are five basic obstacles to success: fear, lack of goals, holding onto the past, distraction, and poor influences. I think this holds true for dentistry and I would add one more...

A Room to Match the Message

A Room to Match the Message Over the past 25 years I have searched for the case acceptance pearl that will have patients saying a resounding “Yes” to recommended treatment. I thought that pearl would...

Growing Beyond a Single Office

In July 2004, I left the United States Air Force and opened my first private dental practice with a partner in Farmington, New Mexico. The practice was an immediate success and within twelve months...

Waiting Room 2.0

“The dental waiting room is where good brands go to die.” That is what I tell the dental practices that I consult for. The reason is simple; waiting without purpose causes anxiety and taints...

Think you know everything about Bruxism? Think Again!

For years we have searched for answers regarding why some of our patients clench and/or grind their teeth. We have blamed this so called “parafunctional activity” on everything from premature occlusal contacts, dysfunctional mandibular...

The Hygiene Department Set a More Profitable Course

The potential impact of a highly empowered hygiene department is almost limitless. As business owners, we are constantly looking for ways to improve and enhance the cash flow generated by the business. There is...

Do You Hear What I Hear?

We all know that you never get a second chance to make a first impression. What many people do not realize is what goes into making a positive, lasting first impression and conversely, what...

Navigate Medical Billing

Medical billing in a dental office? How is this possible? For the past 17 years, I have experienced, firsthand, successful reimbursement from medical insurance in a dental setting. You may be asking, “What could...

Building A Better Smile

For years I was embarrassed over the appearance of my teeth. Especially being a dental ceramist. I felt like every time I told someone what I did for a living, their eyes immediately went...

Previous Issue