Using the Words That Work
The Right Phrases Can Improve Communication.
Albert Einstein is quoted as saying, “The significant problems we face cannot be solved at the same level of thinking we were at when we created them.” In all...
Create an Uncommon Practice
Five Messages for New Patients.
A couple of years ago, the University of Arkansas (UARK) Razorbacks adopted the motto, “We Are Uncommon.” The head football coach, Bret Bielema, introduced the phrase at his 2012 introductory...
Hire Ground
ACHIEVE NEW HEIGHTS WITH BETTER HIRING PRACTICES.
If you’ve ever hired the wrong person, you know how stressful, awkward, and costly that mistake can be. As a practice development trainer, I have visited with thousands...
The Untapped Power of Your Recall System
INCREASE YOUR PRODUCTION USING EXISTING PATIENTS.
There’s one simple truth about dentistry that can’t be refuted: the lifeblood of every practice is the patients—both new patients and recall patients.
Dental offices invest large amounts of money...
Role-Playing Scenarios: 3 Common Handoffs
In Tawana Coleman’s 30-plus years as a practice development consultant, she has discovered that most dental practices struggle with primarily three patient handoffs. While there are many different types of scenarios that you can...
How Can I Possibly Pay for This?
ANSWERING KEY FINANCIAL QUESTIONS.
When it comes to comprehensive dentistry, most patients inevitably ask two key questions immediately after they are presented with a dentist’s treatment recommendations:
1. How much is this treatment going to cost?
2....
Is Your Team Making The Honor Roll
HOW EVALUATIONS IMPROVE OVERALL PERFORMANCE.
When I meet with a new dental team, one of the first steps that I take is to conduct an in-office evaluation. I run through a systematic list of questions...
Excellence Is A Choice
CHANGE YOUR PRACTICE FROM “GOOD” TO “GREAT” USING FOUR PROVEN METHODS.
As we all have the freedom to make positive choices in our personal lives, dentists can also choose greatness, superbness, distinction, and excellence in their...
Do You Hear What I Hear?
We all know that you never get a second chance to make a first impression. What many people do not realize is what goes into making a positive, lasting first impression and conversely, what...
Go to the Next Level
OK, so production is up and better than ever. Your dental schedule is predictable, with patients who want to be in your office and in your dental chair. Collections are a breeze, and your...
