Total Team Training

A Simple Guide to Purchasing a New Practice. Buying a dental practice is one of the biggest purchases that a dentist will ever make. A dental practice has the potential to deliver the kind of...

ACHIEVE NEW HEIGHTS WITH BETTER HIRING PRACTICES. If you’ve ever hired the wrong person, you know how stressful, awkward, and costly that mistake can be. As a practice development trainer, I have visited with thousands...

Helping Patients Pay for Dental Treatment. In the November 2018 issue of Aesthetic Dentistry magazine, Tawana Coleman, the Total Team Training instructor for more than 20 years, wrote Part 1 of this article. Below, Hernan...

I lead the Total Team Training seminars for the Dr. Dick Barnes Group, and I consider it a privilege. Not only do I get to practice and teach active listening skills, my heart is touched often by attendees’ responses.

Five Messages for New Patients. A couple of years ago, the University of Arkansas (UARK) Razorbacks adopted the motto, “We Are Uncommon.” The head football coach, Bret Bielema, introduced the phrase at his 2012 introductory...

At Arrowhead Dental Laboratory, our passion is helping dentists become better and more productive. We want all dental practices to succeed and thrive. Success isn’t limited to a dollar amount; we want dentists to...

What is the first step for the dentist? Is it dental school? Of course you have worked so hard and prepared well. Is it the latest and greatest dental technology? Is it hiring a consultant? Is it getting the most up-to-date office design?

The Right Phrases Can Improve Communication. Albert Einstein is quoted as saying, “The significant problems we face cannot be solved at the same level of thinking we were at when we created them.” In all...

These past few months have been stressful for many of you. My heart has felt deeply for you all as I've heard about the job losses, the economy, the layoffs, the cutbacks, and every...

Creating Opportunities for Success. Creating opportunity is taking action, which results in positive outcomes. Opportunities can be created by adopting behaviors that lead to being hired or promoted, or opening new doors for success. Regardless,...