Become the Best Choice
I lead the Total Team Training seminars for the Dr. Dick Barnes Group, and I consider it a privilege. Not only do I get to practice and teach active listening skills, my heart is touched often by attendees’ responses.
Take the First Step
What is the first step for the dentist? Is it dental school? Of course you have worked so hard and prepared well. Is it the latest and greatest dental technology? Is it hiring a consultant? Is it getting the most up-to-date office design?
What We Think, We Will Become
These past few months have been stressful for many of you. My heart has felt deeply for you all as I've heard about the job losses, the economy, the layoffs, the cutbacks, and every...
Go to the Next Level
OK, so production is up and better than ever. Your dental schedule is predictable, with patients who want to be in your office and in your dental chair. Collections are a breeze, and your...
Do You Hear What I Hear?
We all know that you never get a second chance to make a first impression. What many people do not realize is what goes into making a positive, lasting first impression and conversely, what...
Excellence Is A Choice
CHANGE YOUR PRACTICE FROM “GOOD” TO “GREAT” USING FOUR PROVEN METHODS.
As we all have the freedom to make positive choices in our personal lives, dentists can also choose greatness, superbness, distinction, and excellence in their...
Is Your Team Making The Honor Roll
HOW EVALUATIONS IMPROVE OVERALL PERFORMANCE.
When I meet with a new dental team, one of the first steps that I take is to conduct an in-office evaluation. I run through a systematic list of questions...
How Can I Possibly Pay for This?
ANSWERING KEY FINANCIAL QUESTIONS.
When it comes to comprehensive dentistry, most patients inevitably ask two key questions immediately after they are presented with a dentist’s treatment recommendations:
1. How much is this treatment going to cost?
2....
The Untapped Power of Your Recall System
INCREASE YOUR PRODUCTION USING EXISTING PATIENTS.
There’s one simple truth about dentistry that can’t be refuted: the lifeblood of every practice is the patients—both new patients and recall patients.
Dental offices invest large amounts of money...
Role-Playing Scenarios: 3 Common Handoffs
In Tawana Coleman’s 30-plus years as a practice development consultant, she has discovered that most dental practices struggle with primarily three patient handoffs. While there are many different types of scenarios that you can...
