Elevating Dentistry
The other day I was going through some files and I came across an article that I wrote in 1989. I was curious to...
Building A Better Smile
For years I was embarrassed over the appearance of my teeth. Especially being a dental ceramist. I felt like every time I told someone...
Navigate Medical Billing
Medical billing in a dental office? How is this possible? For the past 17 years, I have experienced, firsthand, successful reimbursement from medical insurance...
Do You Hear What I Hear?
We all know that you never get a second chance to make a first impression. What many people do not realize is what goes...
The Hygiene Department Set a More Profitable Course
The potential impact of a highly empowered hygiene department is almost limitless. As business owners, we are constantly looking for ways to improve and...
Think you know everything about Bruxism? Think Again!
For years we have searched for answers regarding why some of our patients clench and/or grind their teeth. We have blamed this so called...
Waiting Room 2.0
“The dental waiting room is where good brands go to die.” That is what I tell the dental practices that I consult for. The...
Growing Beyond a Single Office
In July 2004, I left the United States Air Force and opened my first private dental practice with a partner in Farmington, New Mexico....
A Room to Match the Message
A Room to Match the Message
Over the past 25 years I have searched for the case acceptance pearl that will have patients saying a...
Get Out of the Way!
They say there are five basic obstacles to success: fear, lack of goals, holding onto the past, distraction, and poor influences. I think this...
