Summer 2013

The other day I was going through some files and I came across an article that I wrote in 1989. I was curious to know if the things I wrote back then were still...

For years I was embarrassed over the appearance of my teeth. Especially being a dental ceramist. I felt like every time I told someone what I did for a living, their eyes immediately went...

Medical billing in a dental office? How is this possible? For the past 17 years, I have experienced, firsthand, successful reimbursement from medical insurance in a dental setting. You may be asking, “What could...

We all know that you never get a second chance to make a first impression. What many people do not realize is what goes into making a positive, lasting first impression and conversely, what...

The potential impact of a highly empowered hygiene department is almost limitless. As business owners, we are constantly looking for ways to improve and enhance the cash flow generated by the business. There is...

For years we have searched for answers regarding why some of our patients clench and/or grind their teeth. We have blamed this so called “parafunctional activity” on everything from premature occlusal contacts, dysfunctional mandibular...

“The dental waiting room is where good brands go to die.” That is what I tell the dental practices that I consult for. The reason is simple; waiting without purpose causes anxiety and taints...

In July 2004, I left the United States Air Force and opened my first private dental practice with a partner in Farmington, New Mexico. The practice was an immediate success and within twelve months...

A Room to Match the Message Over the past 25 years I have searched for the case acceptance pearl that will have patients saying a resounding “Yes” to recommended treatment. I thought that pearl would...

They say there are five basic obstacles to success: fear, lack of goals, holding onto the past, distraction, and poor influences. I think this holds true for dentistry and I would add one more...