Secrets of Success

Tips for Effective Leadership in Your Practice. Recently, I conducted a seminar on leadership for six dental practices. During an exercise, we created a flowchart, diagramming the process of the new patient experience—how they are...

How to Overcome the Past and Get the Practice You Want. As a new dentist, I learned everything I could about building and growing my practice, including meeting key individuals who mentored me along the...

GETTING PATIENTS TO SAY YES TO TREATMENT. You know the drill. A patient a comes into the office after an absence of several years. After the hygienist works on the patient, he or she sees...

IT'S NOT THE FINISH, BUT THE SETUP THAT COUNTS. Every successful track athlete knows the importance of a good start. If the starting blocks aren’t setup exactly right, if the feet aren’t placed in the...

THE METRIC THAT MAKES A FRIEND OF YOUR FINANCES. Numbers. They can either be your friends or your enemies. Your closest chums or your fiercest foes. Believe me, it’s much easier on your health, happiness...

“DOWN” WITH DENTAL DISCOURAGEMENTS: SUCCESSFUL WAYS TO OVERCOME THEM.  Often when I conduct my courses, I am greeted by dentists who share with me some of their professional difficulties. Some struggle with financial issues. Others...

A Room to Match the Message Over the past 25 years I have searched for the case acceptance pearl that will have patients saying a resounding “Yes” to recommended treatment. I thought that pearl would...

I don’t know about you, but I have always enjoyed seeing claims demystified. Oftentimes I find myself watching shows like “MythBusters” or visiting websites like snopes.com to validate e-mail claims that promise success, wealth,...

Dentistry stopped being about income and instead became my personal means for giving back to people.

I asked a colleague why he always ate at a certain establishment. He stopped for a second, patted his belly, shrugged apathetically and replied, “The food fills the hole and it’s cheap.”